Billed for phone was was not delivered, please help
Rwhadley7475
Enthusiast - Level 1

My family ordered a phone from Verizon in January. The phone was never delivered. According to the tracking information from FedEx, the phone is listed as pending delivery. We contacted Verizon about the delivery. We also ended our agreement with Verizon shortly after the phone never arrived. We were billed almost $600 for the phone. After numerous calls to Verizon and empty promises, we are all out of options. Does anybody know how to get this resolved? Should we contact the Better Business Bureau? Any advice is appreciated.

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Re: Billed for phone was was not delivered, please help
vzw_customer_support
Customer Service Rep

Hey there, Rwhadley7475! We can definitely help with locating that device for you. Please reach out to us a Private Note for more assistance. 

 

*Adrian

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