Billing Adjustment(Residential)
bgrocker79
Newbie

I ordered an internet and a landline phone services back in April. In the meantime, I contacted to other companies if they could provide better serivces at lower costs. However, before I decided to stick to Comcast, I ordered vierizon services and thought that I would return those equipment. Then, I returned them immediately, not even opened the box- took to the UPS store and they took care of it, at least that's what they told me.

Okay, so since I returned all equipment, I didn't worry about any bills from Veriozon.

A couple of months after, I noticed that I had been charged, even though I didn't use the services.

So, I called up the rep in July and they told me that I didn't call up to disconnect it. Well, in a way, it makes sense.

But in another way, this is not cool. What a messy system they have here. They received the equipment then there gotta be something they can make sure that I never used the services. The rep. I told today told me how they know if I rent a router but use the service. I was very upset.

Then, when they sent a final bill, if they didn't recieve all equipment back, then why they didn't ask me to return or charge for those? 

It doesn't really make sense to me, thou. So, this rep gave me an advice that I go to check with UPS store then Verizon will take it into consideration if I am allowed to get all credits. 

Also, last week, I called the billing department to discuss this matter. But the rep kept saying that I didn't call and cancel it so there was no way he could do. Then, I asekd him to talk to the supervisor. He put me on hold for 1.5 hrs. Then, I had to hang up.

Is this really fair for me to be charged? 

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Re: Billing Adjustment(Residential)
LawrenceC
Moderator Emeritus

Hi bgrocker,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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