Billing After Cancellation
Sushmita0327
Newbie

They billed me for a new month after I already cancelled my account, because they ‘bill in advance’. Ok, whatever. So they owe me a refund. It’s been 3 months now and I have wasted countless hours chatting and staying on hold for reps to figure out what the heck is going on. They keep telling me the refund is coming. When? How? No one knows. I keep getting bounced around with no resolution. What’s the deal? 

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Re: Billing After Cancellation
jonjones1
Legend

Short answer is Verizon does not prorate anymore. Like cable companies who also use to do this Verizon found it was a billing nightmare to sort out.

you are given a start date on service let’s say for example the 5th. Of each month.

it runs to the following 4th. of the next month. You can cancel at anytime prior to that new start date. If you are in service just one day longer you pay for that whole month.

it is stated in the Verizon residential terms of service. If Verizon decided to as a courtesy to refund you it would be just that “a courtesy”

https://www.verizon.com/about/terms-conditions/verizon-online-terms-service-verizon-business-interne...

Try section 14 but there are other places. As this document.

https://www.verizon.com/about/sites/default/files/Verizon-Online-Terms-of-Service-v20-1-013020.pdf

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Re: Billing After Cancellation
Sushmita0327
Newbie

I cancelled before the start of the new billing period, and still got charged for a whole new month because the ‘billing process had already started’. I’m not even asking for a prorated refund, just a refund for a whole month I didn’t use. 

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Re: Billing After Cancellation
jonjones1
Legend

Like I said there are or may have been other factors. No one here could possibly no that to assist.

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Re: Billing After Cancellation
LawrenceC
Moderator Emeritus

Hi Sushmita0327,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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