Billing Catastrophe on MOVE ACCOUNT
Enthusiast - Level 2

We moved from one location to another and thought transferring service would be 'easy'. This has been so far from that. After days of no internet and TV service, though I had placed multiple orders for it (online and through my 8hrs I spent on the phone w/ representatives who never had any supervisors available to talk to), a supervisor named 'Randy' was finally able to take care of the account by coordinating another order and technical support to work together. He assured me my bill would be correct, and at what price. Well low and behold, I can no longer view any bill related to my 'new' account when I login, and I've received a paper bill stating an amount for only phone services which I am now receiving calls saying it's past due. I contacted you this week to figure out where my full bill is (tv, internet AND phone) and CSR has no clue what they're talking about - telling me to go ahead and pay for the phone services, and I won't be billed for internet and TV until next month. I asked, again, to speak to a supervisor - she says the sup wants to review my account before providing me with answers, and would call me the same day... of course, no call. Story of my life with you all. I need someone who will review my account in its entirety and get my bills straight BEFORE I make a payment, and before I make anymore calls. I'm so sick of wasting time with you all, and for God's sake I'm just trying to PAY YOU at this point.

Re: Billing Catastrophe on MOVE ACCOUNT
Moderator Emeritus

Hi hil357,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases." You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.