Billing Discrepancy and lack of Paper Trail

I am trying to resolve a billing situation with Verizon and it is very frustrating because apparently there is a massive lack of a paper trail between what we were told on the phone and what is happening in our account.  I just want to start a paper trial of what we have been told so far and what is happening going forward.  Is there an email address or other process I can go through to start tracking the actions that are being taken, or supposedly being taken? I am very frustrated right now

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Moderator Emeritus

Hi jdasilva725,

Please be aware that this a forum where users help other users. If you wish to speak with a Verizon representative about your issue, then please visit the Support page for a variety of ways to contact Verizon, including "Ask Verizon," their virtual chat agent, and customer support phone numbers. For billing questions, please contact Verizon during normal business hours.