Billing Dispute - Charged Twice
sionor
Enthusiast - Level 1

My total bill for the Month was 231.45, I was charged twice and now my account has a -231.45 balance. I need the overcharge to be posted back to my checking account !

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MrSkeptical
Enthusiast - Level 1

Good luck with that. I was billed twice, and they gave me the runaround for almost a week. They told me the payment was authorized because it was made on the app. There's no way I would have paid twice, only to end up with a $214 credit on my account.

The woman next told me that I would have to fax in a copy of my bank statement with the double payment highlighted so they could refund the overcharge. I faxed it today, and now they tell me I have to wait 14 more days because the representative dealing with my issue is in a different state, and they won't be back to work until then. This is absurd. They're willing to take the money immediately, but when you want the money they stole from you back, you've got to wait almost a month to MAYBE get it back - my bill will be due again by then.

I've just about had it with Verizon FiOS and their **bleep** customer "service." I will be cancelling my Verizon service immediately. Despite how horrible Time Warner's quality of Internet was, I NEVER had outright theft out of my bank account from them.

This is outrageous.

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LawrenceC
Moderator Emeritus

Hi MrSkeptical,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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LawrenceC
Moderator Emeritus

Hi sionor,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers, or use Contact Us.

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