Billing Dispute... I cancelled Fios TV, returned my equipment and still being charged for TV
Ranganrajesh
Enthusiast - Level 1

Very frustrated with Verizon...

1.  I had 50/50 internet and Fios preferred TV bundle.  I upgraded to 300mbs internet and disconnected from Fios TV on August 3.

2.  I returned all TV Fios equipment on August 10 to Verizon

3.  Surprise... for my next billing cycle, Verizon continues to bill me for TV

4.  None of the agents I have been able to call are able to solve my problem.  They all refer to a pin that I need to set.  However, I get an error when I set up the pin

5. SO am I stuck paying Verizon for TV for the rest of my life even though I dont have their eqiupment and use their TV?  What are my options

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kh-gary
Moderator Emeritus

Hi Ranganrajesh,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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