I signed up for a Black Friday special for $109.99 bundle in November. Fortunately I kept a screenshot of the confirmation, as well as transcripts of a chat where I informed the rep that I signed up for this deal.
For reasons unknown .. I suspect a rep I was chatting with overwrote my order while attempting to sign me up for a different 'deal' .. the amount billed was $140.99, $30 per month more than it should have been. I have spent many hours on chat and made 3 separate telephone calls speaking to the "back office" and supervision. On the last two calls, I was given a credit for the Dec & Jan billing periods but they have yet to resolve the contract monthly bill amount. I have been told twice now that an exception would be submitted and my contract terms would be updated, with the most recent call on 1/15. I just called again today (1/28) and someone is supposed to call me back, I suspect that is not going to happen. I advised that I will be filing a complaint with the Better Business Bureau if it is not resolved after this phone call. They provided me with a general address in Trenton NJ where I can send a complaint but I have little hope there will be any response.
I am very frustrated with the complaint process and the lack of options to escalate issues that are not being resolved.
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