I am having a very unfortunate billing issue and am wondering if anyone here has run into the same situation.
I have been a Verizon FIOS customer for many years and have only recently discovered (even after calling a number of times to discuss our bill) that there has been an erroneous charge of $16.99 added to my bill from January of 2012 to date for equipment that we don not have in our home. The charge popped up on the bill after a year or so of becoming a Verizon customer and it is not a very clear line item as it appears in conjunction with our equipment charges for 2 TV's. It was only after a line by line review with a very professional customer service representative that we discovered the error. I am now being told, however, that they will only reimburse me for a small portion of the charges I incurred because I did not discover the issue earlier and should have called when I noticed the error. I find this to be unacceptable and a very poor response to someone who has been a loyal customer for many years. This is not a small dollar amount as you can see and not being compensated appropriately is not something that I would have expected from a company as large as this.
Have any of you experienced the same or similar issues??
Suffice it to say....I am extremely angry and disaapointed.