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I am at the end of my rope with my Verizon Fios bill. For the last year, I have been charged for Discovery+ and every month I have to call or chat with a representative to remove the charge. Every time I am promised the the service has been canceled and every month I am charged for it again. The representative told me last month that they do not know how to remove the charge because I am not actually subscribed to the service so they don't know how to prevent the change, so they just credit me. I'm tired of repeating the same request every single month. I went to the local Fios store and they also told me that could not help. Can anyone on this forum help point me to someone who can? I am happy with my overall Fios service and I would hate to switch providers over a trivial charge like this.
Hi Jeffrp,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Continue to check your Inbox regularly for a reply, and direct all correspondence concerning your issue to the agents who will be assisting you privately.
Thank you.
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