Billing Errors in prorating Service and Fees & Other Charges
Willi6
Newbie

Hello:

Once again I have been ripped off on the credits due for unused services when suspending service. The remainder due on my account (bill dated 12/31/18) is $8.18 according to FIOS. The correct amount is $3.22. The $4.96 difference results from incorrect accounting for several line items. 

The -$109.78 should be -$110.18. $-.92 should be -.93. -$1.27 should be -$4.01. -.76 should be -$2.40. -.64 should be -.66. -$3.62 should be -$3.65. +.06 should be -.03. -$5.75 should be -$5.77. -$3.14 should be -$3.15.

The ONLY correct accounting on the bill is the -.89 Administrative Charge.

Verizon's computational errors are always in Verizon's favor. Explaining this to CS Reps is difficult, tedious and extremely time consuming, as your Reps have been trained to believe that Verizon makes no errors.

I would appreciate that my account be properly adjusted to the $3.22 correct amount due, without further abuse by Verizon, so that I can pay this correct amount due.

Thank you.

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Re: Billing Errors in prorating Service and Fees & Other Charges
LawrenceC
Moderator Emeritus

Hi Willi,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact Verizon Support at 1-800-VERIZON or on Twitter @VerizonSupport.

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