I’ve been a VZ customer 25+yrs.. I’ve been working on a billing error since June and have talked with more reps than I can remember (all were very nice). I finally was able to escalate my problem to management.
The first manager acknowledged the error said he corrected it and gave me the amount to pay. On the next bill I was charged again for the amount that was due to be credited at the time of our convo. He also gave me his personal extension number and told me to call him direct if needed. Here we go again…Service rep said she can’t transfer calls. So I finally get another Manager…same story as first manager. She said she corrected the problem…she didn’t.
The employees I've worked with since June were all very nice and professional but none can fix the problem…does anyone know how to reach the customer service management or executive office? Seems all the numbers posted on the net call forward to customer service.
Hey there, PaPaORF, first and foremost we appreciate your loyalty over the last 25 years and would like to help with this ongoing billing concern. So we can better assist, we will be reaching out via Private Message.
-Lauren
Never received private message unless it’s a message that auto routes me to customer service…
I want someone to take ownership of my problem and fix it
Oh, wow! We are truly sorry to see you in this situation. Verizon values your 25 years of loyalty to the company and would like to help with this ongoing billing concern. So we can better assist, we will be reaching out via Private Message.
~Gilbert
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