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Hi, I’m reaching out regarding an issue with my recent bill.
On October 14, I attempted to set up a payment arrangement for $144.25, but instead of scheduling it, the system processed the payment immediately to my bank account on file. Unfortunately, I didn’t have enough funds available to cover the payment.
This morning, I received an email from my bank notifying me that the ACH transfer is being returned. My Verizon account currently shows the bill as paid, but I’m concerned this could lead to service suspension since my next billing cycle begins in two days.
Could someone please advise what steps I should take to ensure my service remains active and that my account accurately reflects the returned payment? Also, does Verizon charge a fee for returned payments?
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