My bill is incorrect. Need to talk to someone. Being charged for a router. Customer service admitted fault. Asked four times for it. Got it on the fourth try. Waiting on credit and new balance. Two different balances. Can't talk to anyone in customer service (due to non-payment) Did you receive it? When will my account be credited?
LadyNRed1489, we always want to make sure that your billing is accurate, and we're sorry to read about your experience. Please tell us, is this regarding Verizon Wireless or Fios service? Could you please tell us more about the router charge you received?
~Izzy
It is my wireless service. I added the internet service to my account. Verizon Internet Gateway. My wireless service is disconnected because of this issue. All I want is a correct bill and to know if you have received the router and when will get a credit. I was charged $216. Asked for a box four times. I just got the box last week. Request in April.
Thank you so much for that information, LadyNRed1489. We'd be happy to take a closer look at your account right away, and help provide an update to the return you processed. To best assist, we'll be sending a Private Message.
~Izzy
THANK YOU!!! It has been difficult for me. I can't talk to anyone in Customer Service (non-payment). Did not know what to do until I found this discussion board. I'd greatly appreciate it!!
I received your private message. Could not figure out how to reply to your message.
I've had quite a frustrating experience with Verizon recently. I reached out four times to request a return box for sending back my router, but only received it on the fourth attempt in April. Customer service acknowledged their mistake due to a computer glitch, yet I was still told I'd be charged $200 for the router not being returned promptly. They assured me it would take a couple of weeks to resolve, but I only received the box last week in May.
When I called to request an extension on paying my bill because of these issues, my request was initially submitted but then denied by Financial Services. I'm puzzled as to why I'm expected to pay when Verizon admitted fault. I've returned the router, but my bill hasn't been adjusted, and I'm unable to reach anyone in customer service (due to non-payment). It's frustrating that my service has been disconnected despite these ongoing issues.
The app shows two different balances ($505.68 and $934.02), and there's no explanation for this discrepancy. Customer service explained that I'm behind on 1-2 bills, but this still doesn't make sense to me. I'd really appreciate speaking with someone directly to clarify these matters and ensure the credit for the router is applied correctly before I pay.
It's incredibly frustrating to be blocked from customer service and pressured to pay an incorrect bill. All I'm asking for is a correct bill with the appropriate credit applied. Verizon's acknowledgment of their error doesn't seem to be translating into a resolution. Could someone please reach out to discuss these issues and clarify the status of my account? Thank you.
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