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I’m newer to Verizon after spending over a decade on AT&T. I moved to New Jersey and wanted to try Verizon because of their local coverage and reputation for good customer service, but I’m quickly changing my opinion in this regard. I signed up for the $10/line Mobile Home Discount since I already had Fios 1G fiber and my discount was fine on the initial bill with all 4 of my lines getting the discount but each subsequent bill has me getting $10 discount on only 1 line and $5 discount on the other 3. I have called 4 times (basically twice every new bill not counting the 3 times I was disconnected and had to call back again) and I’m constantly told that a ticket was submitted to the back end team to correct the issue, and things should be fixed within 5 business days but it is never fixed and no one follows up with me like they say they would. The latest time calling I escalated to a supervisor and they then submitted another ticket (*****) and then was told they would follow up with me within 5 business days. It has now been 10 business days and I’m starting to give up hope and I’m getting tired of constantly calling and having to explain everything.. If Verizon can’t fix this issue when I’m brand new to the mobile service, how will things look when something goes wrong in the future? I’m honestly thinking hard about going back to AT&T or trying T-Mo. it’s just so frustrating! Please let me know if anyone has any advice. Thanks!
Thank you for reaching out to us on this platform. To better assist with your billing concerns, I'll be sending you a Private Message, please reply to it, so we can take a closer look.
~Maria
Why is that I was told by at least 3 verizon customer service agents that the amounts billed were incorrect, that they had corrected the charges, and I only had to wait for the credits to be updated in the system for it to correct my bill amount due.
Only to then have my service disconnected, despite paying the agreed upon amount dictated by the support representative.
That would be bad enough, but it gets worse...
The app said I had to pay an additional 180+ dollars to even get my service reconnect. So I did, thinking it would be deducted from my next bill. It wasn't!
This is the 3rd month that my bill is multiples higher than my contract amount and the customer service reps always say they fixed it, but it ne er shows up on my bill.
The tell me "Im seeing that your account is XYZ amount that is applied as credit" only to then be billed random numbers in extra money due.
Something is seriously wrong! I have spoken to them many, many times, often for over an hour at a time. I am at my wit's end and I need someone that can actually help fix this.
How can I reach an executive or someone that actually make the Why is that I was told by at least 3 verizon customer service agents that the amounts billed were incorrect, that they had corrected the charges, and I only had to wait for the credits to be updated in the system for it to correct my bill amount due.
Only to then have my service disconnected, despite paying the agreed upon amount dictated by the support representative.
That would be bad enough, but it gets worse...
The app said I had to pay an additional 180+ dollars to even get my service reconnect. So I did, thinking it would be deducted from my next bill. It wasn't!
This is the 3rd month that my bill is multiples higher than my contract amount and the customer service reps always say they fixed it, but it ne er shows up on my bill.
The tell me "I'm seeing that your account has XYZ amount that is applied as credit" only to then be billed random numbers in extra money due.
Something is seriously wrong! I have spoken to them many, many times, often for over an hour at a time. I am at my wit's end and I need someone that can actually help fix this.
How can I reach an executive or someone that actually make the numbers right?numbers right?
Hi Wittsendreached, we understand the frustration this has caused. We are here to help! Please respond to the private note we'll be sending for further assistance. -Red
We want to help you get the billing corrected. Sending you a Private Note. -Ross
So here we go again. It’s been nearly a month and nothing has been resolved and my bill is still wrong. Someone from chat support contacted me and told me they would be my single point of contact going forward and that this would get fixed and I won’t have to call any more to get manual credits. Surprise surprise my bill is still wrong and no matter how many time I ask for an update from my “single point of contact” they haven’t responded. I absolutely hate that I have to keep calling and explain everything from the beginning again ; it typically takes at least an hour of back and forth getting the new rep to understand the problem and to get a credit.
Hey, vpatel84, we hate to read that you're still having trouble with the discount; we know you've been working on this for a while. We're sending a private message your way.
-Cait
WOW, so I'm on with yet another service rep and they are trying to make me upgrade my plan in order to get the discount that I signed up for. I refuse to sign anything or change anything on my plans until I get the $10/line discount that I signed up for to begin with. Verizon's customer service hasn't gotten better since loosing so many customers this year, and now it's easy to see why they left.
I would like to assist and review your account and discount to see what is going on. I have sent you a private note so that you can respond.
-Bryan
Buyers beware!!! Yet another customer service rep telling me that they put in a ticket and everything will get resolved in the next 2 billing cycles. I'm sorry but I truly can't believe it until I see it! My latest bill is still $15 too much. I was told I was going to get a $15 credit on my bill, but nothing has been done! How can anyone stand this back and forth! I'm surprised I've even put up with it the entire 5 months since porting over.
My mothers recently transferred her service to a new provider while Verzion continued to charge for an account she didn't even have anymore, and because she doesn't have an account it is impossible to talk to someone. She has been to 3 different Verizon store without any resolution at this point. Honestly I would consider this willful fraud on Verizons part at this point, and this isn't even mentioned how they lied to her at a store 2 years back about a promotion they were running and the charges related. Unfortunately this has become a worrying trend with Verizon as the message board can attest to, I wonder if there is even 1 postivce message on here
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