I’m newer to Verizon after spending over a decade on AT&T. I moved to New Jersey and wanted to try Verizon because of their local coverage and reputation for good customer service, but I’m quickly changing my opinion in this regard. I signed up for the $10/line Mobile Home Discount since I already had Fios 1G fiber and my discount was fine on the initial bill with all 4 of my lines getting the discount but each subsequent bill has me getting $10 discount on only 1 line and $5 discount on the other 3. I have called 4 times (basically twice every new bill not counting the 3 times I was disconnected and had to call back again) and I’m constantly told that a ticket was submitted to the back end team to correct the issue, and things should be fixed within 5 business days but it is never fixed and no one follows up with me like they say they would. The latest time calling I escalated to a supervisor and they then submitted another ticket (*****) and then was told they would follow up with me within 5 business days. It has now been 10 business days and I’m starting to give up hope and I’m getting tired of constantly calling and having to explain everything.. If Verizon can’t fix this issue when I’m brand new to the mobile service, how will things look when something goes wrong in the future? I’m honestly thinking hard about going back to AT&T or trying T-Mo. it’s just so frustrating! Please let me know if anyone has any advice. Thanks!
Thank you for reaching out to us on this platform. To better assist with your billing concerns, I'll be sending you a Private Message, please reply to it, so we can take a closer look.
~Maria
Why is that I was told by at least 3 verizon customer service agents that the amounts billed were incorrect, that they had corrected the charges, and I only had to wait for the credits to be updated in the system for it to correct my bill amount due.
Only to then have my service disconnected, despite paying the agreed upon amount dictated by the support representative.
That would be bad enough, but it gets worse...
The app said I had to pay an additional 180+ dollars to even get my service reconnect. So I did, thinking it would be deducted from my next bill. It wasn't!
This is the 3rd month that my bill is multiples higher than my contract amount and the customer service reps always say they fixed it, but it ne er shows up on my bill.
The tell me "Im seeing that your account is XYZ amount that is applied as credit" only to then be billed random numbers in extra money due.
Something is seriously wrong! I have spoken to them many, many times, often for over an hour at a time. I am at my wit's end and I need someone that can actually help fix this.
How can I reach an executive or someone that actually make the Why is that I was told by at least 3 verizon customer service agents that the amounts billed were incorrect, that they had corrected the charges, and I only had to wait for the credits to be updated in the system for it to correct my bill amount due.
Only to then have my service disconnected, despite paying the agreed upon amount dictated by the support representative.
That would be bad enough, but it gets worse...
The app said I had to pay an additional 180+ dollars to even get my service reconnect. So I did, thinking it would be deducted from my next bill. It wasn't!
This is the 3rd month that my bill is multiples higher than my contract amount and the customer service reps always say they fixed it, but it ne er shows up on my bill.
The tell me "I'm seeing that your account has XYZ amount that is applied as credit" only to then be billed random numbers in extra money due.
Something is seriously wrong! I have spoken to them many, many times, often for over an hour at a time. I am at my wit's end and I need someone that can actually help fix this.
How can I reach an executive or someone that actually make the numbers right?numbers right?
Hi Wittsendreached, we understand the frustration this has caused. We are here to help! Please respond to the private note we'll be sending for further assistance. -Red
We want to help you get the billing corrected. Sending you a Private Note. -Ross
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