Billing Issues

[New_Customer1]

Hi

I got connected with Verizon mobile service  in this month of 2023. I got 7 lines added into my account . I had various billing issues that generated for me .

I called Customer care representative and they told me that it will be taken care in 2 weeks time and I will get some waive off. When I called them again today morning , they are just ignoring what was been discussed and  agreed on . They are giving me some half negotiation now.

Not sure how to escalate this to Verizon,

[vzw_customer_support · Accepted solution]

Hello, New_Customer1, we're so glad you chose to join Verizon and I'm sorry to hear you're running into billing issues. We want to help make sure that your bill is correct. So we can best assist, we will be reaching out via Private Note.

-Lauren

[Kuranan71]

I over paid. Can you help me

[vzw_customer_support]

I've made an overpayment myself before, Kuranan71. We can certainly help. Normally a credit balance would carry over towards next month's statement if there was an overpayment. Can you elaborate more on what you're looking for with your overpayment?

I also want to be transparent that if there is still a balance due, where a refund would result in a past due amount, we cannot refund that payment.

-Joseph

[Rae14]

Thank you. I am having a problem. A few days ago, I spoke to an agent to update my payment arrangement to make a single full payment on 8/28. He said he updated my payment arrangement to accommodate that (my disability payment is late). I asked twice to verify. This morning my phone has been disconnected. I cannot make the full or even partial payment until 8/28. Please please help. 

[Rae14]

how do I access private note

[vzw_customer_support]

Great question Rae14. To access Private Messages, it is located in the upper right corner between notifications and the profile image.

-Andi

[leenewman]

15 years as a loyal customer 8 days late on bill Customer service is not up to date Why are they threatening disconnect in 24 hours Never have I been so upset with Verizon Cheaper phone plans out there Something has to give