I have been trying to pay our Verizon bill for a week and a half now to no avail. The system keeps showing an old invoice and incorrect amount due. When I try to click on pay bill and add the amount in manually, I receive a "we are having trouble with this sytem" error message. I called the customer service line and was told I could pay over the phone, but that i would be charged a fee. I don't really feel as though I should have to pay a fee, or drive around and look for a location to pay in person if it is Verzon who is having the technical issue.
Is there an estimated time for when the system will be fixed?
Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.