I was on the phone with 4 different Verizon reps yesterday and still didn't get any straight answers. Got disconnected from 2 of them (or hung up on). One of the other ones transferred me to another dept. where I got one of my questions answered, but not resolved. My most recent bill had gone up by like $50 in one month and I hadn't added any new services I actually had returned a set top box and expected my bill to go down, not up. I returned the set top box almost a month ago and 3 of the reps told me that they had no record of ever getting it back. The 4th guy finally found out that they did get it back, and said i would get credited for it in the next billing period. But he still couldn't tell me why my bill had gone up this past month by $50. I just want some answers. Does anyone in this company care about helping customers???
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.