Billing and Customer Service Experience with Verizon Fios
Enthusiast - Level 1

Hey everyone,

I wanted to share my recent experience with Verizon Fios, and quite honestly, I'm left feeling frustrated and disappointed with their service. I signed up for their Fios plan with the understanding that I'd be charged a reasonable $20 for my first bill. To my utter shock, I received a bill for $180! That's a whopping 900% increase from what I was supposed to pay. I've tried every avenue possible to get this sorted out without publicly shaming them, but it seems like my efforts have fallen on deaf ears.

I've reached out through phone calls, online chats, texts, and even social media messaging in an attempt to resolve the issue quietly and professionally. However, my patience is running thin as each interaction leads to more frustration.

On top of this exorbitant overcharge, I encountered another issue during the installation process. Verizon Fios advertised free installation, yet they charged a $99 installation fee. They promised I could easily self-install, but conveniently failed to provide any of the necessary networking gear. When the technician finally arrived, they had to bring their own ONT because the equipment wasn't sent as promised despite getting a "you're all set" email from Verizon.

And if that wasn't enough, here's the cherry on top: They're charging me rental fees for each router/extender that I personally purchased and own. It's mind-boggling how they can get away with such misleading practices.

To add insult to injury, just last night I had a truly baffling experience with their customer support. A representative put me on hold, only to come back pretending to be a manager. When I caught onto this unprofessional behavior, she finally transferred me to her actual manager. I'm left wondering what kind of customer service operates in such a deceptive manner.

What's even more infuriating is that each time I've escalated the situation to a manager, they assure me that the bill will be corrected and that I'll receive a confirmation code. But guess what? The bill remains the same, and the confirmation code seems to be nothing more than a hollow promise.

I'm sharing this not to bring negativity to Verizon, but rather to highlight the issues I've faced and hopefully find some resolution. I've been a loyal customer, and I deserve to be treated fairly. Has anyone else encountered such problems with Verizon Fios? If so, how did you manage to get them resolved?

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Moderator Emeritus

Hi @AverageCustomer 

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