I have removed my payment information from my account and transferred my service because I don't agree with charges. I have tried to talk to Verizon support about this but they either tell me pay or their staff will cold transfer me because I want to talk to someone about disputing the charges. Now they sent an email saying they will force charge a backup payment method that I didn't know they kept around, so also a warning to anyone, if you delete your payment information they do still have it.
Easy solution though, I changed those card numbers. So I called them telling them this, and asking if we can fast-forward to that next conversation but they seem to be stuck in a loop telling me they are going to charge that payment method. How do I get through to someone that isn't a person-robot and has anyone else experienced this?
Good afternoon. We don't want you to keep having problems with your bill dispute, and we're going to make sure you're able to get the help you've been trying to get. We're sending you a Private Message so we can better help you get to the bottom of all of this.
~Jesse
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