Billing complaint
dave0614
Newbie

 I made a payment arrangement on 3/3/23 and on 3/9/23 my service was disconnected. To add insult to injury, they won't waive the $20 per line restoration fee . I have 5 lines and have been a customer for 20+ years.  Unbelievable service!!!

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Re: Billing complaint
vzw_customer_support
Customer Service Rep

We value your many years of loyalty, and we are sorry to hear about your overall experience. Setting up a payment arrangement can help provide you with more time to process your monthly payment. However, this does not always guarantee that your services will not be interrupted. Review more details here https://vz.to/2GV6gU4

 

All of your feedback is appreciated, and we will forward your concern to the proper channels. 

-Sylvia

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