Verizon’s ability to credit customers is out of control !! As of now I still can’t get them to credit my account properly since August. My monthly bills have been higher every month and there is no concern from Verizon’s customer support. Every time I call I get promises from supervisors and live customer support that gives you false information to get you off the phone. I have documented and recorded each notification about my bill and it is pathetic how they are handling these loyal customers and expecting customers to pay higher monthly bills for their mistakes and delays in bill adjustments.
They tell you that they will call you back, with a follow up, that never happens!!
They give false information on the status of your credit and that never happens when you ask them for it in writing!!
Every time you call they refer to “two billing cycles” credits in the next month bills that just delays the credit process. But they can add associated charges to the account within the same day.
I never experienced anything like this in my lifetime. This situation has been unbelievable !!
My next call is to the better business bureau being that this is not being resolved according.
29 January 2024 Monday
RE: Credits not on bill; Missing a second $200 Amazon Gift Card
Yes, you are telling the absolute truth. My fourth billing coming up and Verizon continue to over bill by not placing all credits on the account.
Still have not received the second $200 Amazon gift card for 5G Home Promo.
Verizon simply lie and ignore the issues. It is a surprise to actually get anything resolved. Every once in a while Verizon will do what’s right.
Now, I can not recommend It to anyone. Would not want anyone else to have these ongoing, unresolved problems.
Cybergirl
We're sorry to read about the issues with your account and we want to help. Do you see the Amazon gift card offer on your My Verizon account? What credits are missing from your bill? ~Peter
16 February 2024 Friday 3:41am
RE: 30 dollars Verizon Forward Program credit
Account number *****
Three billing cycles, Verizon has over billed by not deducting the 30 dollar credit for the Verizon Forward Program.
Have repeatedly requested the credit be applied since December 2023. The upcoming billing for February 19, 2024 is not showing the 30 dollar credit either. Therefore Verizon will have over billed the account by 120.00 dollars as of the February 19, 2024 billing. Immediately refund the over billed amount of 120..00.dollars. Immediately add the 30 dollar Verizon Forward Program Credit to the account.
[email address removed per the Verizon Terms of Service]
16 February 2024 Friday 10:20am
RE: Monthly 30 dollallar Verizon Forward Program credit
RE: There is no 100 dollar Amazon gift card for the December 07, 2023 promotion.
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