Billing + customer service = nightmare
NoNameHere1
Enthusiast - Level 1

I just switched to Verizon not more than a month ago and will be cancelling the account asap due to the WORST customer service and billing issues I’ve experienced since I decided to switch.

The first person I spoke to had me give him the secret code during sign up even after Verizon’s own instructions said not to, he insisted I give him this code because he said my phone was “unable to transfer with an e-sim” something he failed to elaborate on and insisted would be “fine”, then he texted me his private number to “contact for issues” which is really just so inappropriate imho, and I’ve had nothing but “issues” since so why would I directly contact the person who caused the problems in the first place?

I was then forced to wait a week to even access my phone number because I was never told there would be a week’s wait time to “port” a line, I was told it would be right away.

THEN I was forced to go directly to a Verizon store to get a SIM card which is where they informed me I’d have no phone for a week and they proceeded to make me buy a temp phone and SIM card for an extra $40 and I was later told by customer service they should have set me up with a temp line for that week and not forced me to buy a whole new phone number 

Then the person at the Verizon store literally broke my old SIM card without even asking me, he just snapped it in half and threw it away, I had to ask for it back.

On top of ALL THIS, none of the extras I was told about are working, my free trial to Apple Arcade worked for less than 24 hours when I got a email that it was cancelled.

When I try to sign up again as instructed by customer service the app says I have a “pending order” and to wait 15 minutes. I’ve had a pending order for over 2 weeks now.

was also told Hulu would be no ads but my new Hulu subscription is ads only, which can’t be changed.

And now after all this, I’ve received a bill with a $125 worth of  “extra charges” which multiple phone reps told me is wrong and should NOT be paid and will be adjusted off my account but the amount remains due.

I have an email plus a text message from Verizon customer service both saying the $125 “extra charges” would be credited off my account but it is still being billed.

From the first day with this company it has been a mess of lies and the runaround and Verizon doesn’t seem to care at all, terrible company values and horrible service 

3 Replies
vzw_customer_support
Customer Service Rep

Please reach out to us on Facebook, Instagram or Twitter for assistance.

*Harley

NoNameHere1
Enthusiast - Level 1

I don’t use social media

0 Likes
vzw_customer_support
Customer Service Rep

I apologize that you have not had a good experience so far, and we are here to help. I have sent you a Private Note, so please keep an eye out for it.

*Crystal

0 Likes