Billing error since April

I've called each month since April and still my bill is still not what I agreed to when I signed up for my two (2) year commitment.  From reading other posts, I'm not sure I need to go into all the details here... but I'd like to be escalated to a rep who can handle this issue once and for all.  I have screen captures of the chat where I agreed to certain charges for specific services and had the rep double and triple check that the info was correct.  No rep since has had access to my chats, so it makes this process very frustrating.   Please contact me soon as my bill is due in a few days and I would rather pay you what I actually owe you than not pay you at all.

1 Reply
Contributor - Level 1

Hi StefanH,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.