I'm not even sure how I managed to log in. Last year around November I got hacked and my Verizon cloud account was breached giving the hackers over 300 of my passwords, in December I added a tablet and phone for my assistant and my partner switched his phone onto my account. I had asked customer service to switch me to a business account twice. We were paying $500 a month and we never had service. After 3 weeks, my tablet and my assistants S23 no longer worked, burned up along with my s21 and s22. My first desperate visit to Verizon store, I was sold an s23 told by the associate it's all he could do to help ,e and my service was over $90 a month to add a 6th line. Found out my S9 tablet was charging over $90 saying it had a working phone number, which it never did. I visited 5 stores, got 2 more phones via warranty, sent my 2 back as promised and Verizon shut off my service and sent me a 5k bill. They did nothing to help me, associates helping me witnessed my phones getting hacked and said they can't help. I went 8 months with no service and watched my life destroyed along with my credit and businesses. I can't even get my own mobile account elsewhere and Verizon won't release my numbers. This is the worst experience with any company ever. They never made anything better and the last phone I got lasted about 3 weeks before it got fried. I'm livid still sick of trying to get their customer service to listen.
Hello, Alinadnicol. My apologies to hear of this but rest assured, help is here. Did our Fraud Department ever review the account to confirm this info? Let's check to see. I have sent you a Private Message for further assistance.
-Natasha
If you haven't done so already, I'd hire an identity theft recovery service because this is one heck of a process to get through and is outside of the scope Verizon's services can provide. You probably need an IT guru to get whatever malware it is off your devices. 300 passwords is a lot...close any accounts which aren't absolutely necessary.
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