Billing issues - Internet activation charges not waived
Arpra
Newbie

Team,

Account number - (edited for privacy)

Mobile number - (edited for privacy)

Area code - (edited for Privacy)

I have a FIOS 25/25 internet connection (Internet only, 45.33 USD per month). I was promised a waiver on 69.99 USD on the internet activation fee. However, on my second bill (for Sep) I was charged an amount 91.99 USD instead of the expected 45.33. The additional 46.66 was for the 2 months of activation fee which was initially promised as waived for me. I called up the help desk and they assured me that the 46.66 will be credited back to my account in the next billing cycle. In the next billing cycle for Oct, instead of waiving the charge of 46.66 I am seeing a bill due of 45.93  (the regular monthly amount). The activation fee has obviously not been credited back.

The agent i had worked with for the waiver was {edited for privacy}{edited for privacy} had helped me with some of the followup. I have email chains with the above 2 on this issue. As of now none of them are replying to my emails regading my concern above.

Do let me know how I canhave this corrected.

Thanks

Arun

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ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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