We were in Europe 1/20/24 through 2/10/24. I had contacted Verizon and arranged for the International Data Plan for three of the four lines on our plan so that we would not have to worry about SIM cards. (THAT was a mistake.) Although we would not need the data plan for a full month, I was aware that we would incur the $100.00 plan for each of the three lines. Soon after we arrived home, I checked the ‘next month’s estimate’ and saw that we were still being charged for the international plans. I immediately called and was ASSURED that that was ‘just an estimate’ and those charges would ‘fall off.’ Well, they didn’t. I continued to be billed for international data plans—and worse, at one point I noticed that I had been billed 2x for two of the lines (for the SAME month) on the first month’s bill. I have called at least five to six times to get some resolution, spending at least an hour (one call was an hour and a half), each time being advised that my account would be credited but first needed supervisor approval. Each Verizon representative has been very polite and reassuring but the issue continues. This last time, I received an email indicating I would receive a call on a date certain confirming resolution. I received no call, and again, looking at my statement, I note that I continue to be charged the $100.00 data plan for two of the lines. I dread having to call again, expending another hour of my time, for naught.
Almost exact same for me. Over 8 years with verizon, first time getting an international plan. Paid it but have been billed 2 more months of $100. Been ASSURED by 2 different calls it'd be turned off and refunded. Then about 2 weeks ago I went and got a new laptop. Noticed it was still there, had the representative take it off IN FRONT OF ME. I was just billed last night for it again. If it doesn't get refunded or resolved I'm closing my account with them and never going back.
16shawnh, the last thing we want is for you to be billed for a service that is no longer needed. We would love to take a closer look at your account and help confirm that the international plan is no longer attached to your line. To best assist, we'll be sending a Private Message.
~Izzy
Hello, stinkymaggie, we want to help make sure you're not billed for services you're not using. So we can best assist, we will be reaching out via Private Message.
-Lauren
I’ve been a Verizon customer for 15 years - I’m having this same issue & have been calling monthly to have them remove the International Plan & refund me over $1300 for them wrongly charging me this for over a year. The representative takes it off every time, then I’m charged again each month for it. I’ve tried cancelling but then I cannot get refunded my money when I don’t have an account. However, I’m at my breaking point and will be cancelling if this isn’t resolved in the next two weeks. I’ll be making this issue very publicly known so others don’t suffer like we have been. It’s downright theft.
I'm sorry you are having these issues when calling in. Was this a business plan? What international plan are you on? -Joe
From what I've found on the Verizon website, there is a one-time international plan and a monthly subscription international plan. If you signed up for the monthly subscription, you have to unsubscribe to it in My Verizon > Account > Plans > Manage Your Perks > toggle off any perks you don't want > Confirm. I am guessing CS cannot remove it because you have to be the account owner or manager to change your perks.
Start a new topic or ask questions in the open forum.
