I have been battling Verizon for the past six months for incorrect billing and no one can get this right. I have spent in excess of 7 hours over the past six months on the phone and still, yet again this month my bill is $70 over what I was sent via email. Everytime I talk to another agent they try to sell me another serivce that is "a better deal". Once represenative (Statia I believe her name was?) states "I also follow back up with my customer to make sure this is rectified".. WRONG, never heard a word back. When I called back, I am passed around to rep and supervisors. I am being charged rental for equipemtn that I have never had and services that I never agreed to. If someone is customer service sees this I NEED YOU TO CALL ME PLEASE. I am over this terrible customer service and I do not have time to keep calling. I have been more than patient but have since lost my patience. If this is not rectified I will be leaving verizon fios for good. I can be reached via phone, email, you name it.
Anyone else battling this?? I have a full history of emails and Verizon does as well! Still nothing for resolution, just empty promises and absoltuely NO FOLLOW UP
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.