First off I have been a Verizon customer for over 7 years I doubt I’ll be making that 8.
problem started when I ordered a new phone for my now ex. Phone came just fine but she didn’t not want it as we are no longer together. I talked to the Verizon rep and we decided since my old phone an iPhone 13 Pro Max was paid off we would just cancel that phone and I would keep the 16 pro max my first mistake as that ended up with me being charged for the new line and the cancelled line. Then my daughter whose phone was also paid off switched carriers and I cancelled her line on the 4/10 so two lines cancelled right? Simple right? NOPE!!!!! I am still being billed for both lines I tried chatting with a rep who was rude condescending and refused to even acknowledge my issue she kept telling me look at the bill she applied a credit she did nothing the supposed credit was for my line and nothing was done about my daughters billing practices here are deceptive and rather dishonest I then went to a Verizon store thinking that a live person would be more helpful again Wrong!!! They refused to even look at the account. I called Verizon to discuss it over the phone 3 times an agent asked me what the problem was and then put me on hold and terminated the call The4th time the agent appeared to listen and then told me he understood the issue and he would have it corrected he put me on hold and about 15 min later told me had been resolved and I should see it in about 4 hours on my Verizon app and he would call me back to make sure that was around 10 am today it’s now 8 pm the issue is still there no call back no resolution nothing but the run around false promises misleading information faulty billing I do not understand how you people are even still in business
