Billing or Collection Issues

I've requested to transfer my internet service to a new address (not to terminate anything). The representative {edited for privacy} arranged an installation in the new address and explained I'll continue the same contract and not pay for the installation. After I had the service installed, I've received a bill with a contract termination fee charge of 142.50$. A phone call to the customer service resulted in a deduction of the fee from my bill but the fee was applied to my account once again in the next month. 5 different phone calls to the customer service have resulted in them saying that it's their mistake and that they'll make sure it'll be corrected. It wasn't;t corrected since then and my fee is accumulating late payment fees as I'm paying just for the service and not for the fees. My last phone call to the customer service (talking with the manager {edited for privacy}) promised that it'll be corrected and she'll email me on that day to confirm. I haven't received any email from her. I'd like to have this fee cancelled, the late payment fees removed and to get a 100$ compensation for my time having to deal with this terrible service.

Re: Billing or Collection Issues

Hi amagen,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.