Billing practices are an atrocity
jhubaseball2k8

Well, I'm pretty much guaranteed to be cancelling my account, switching to the lesser of two evils, and NEVER looking back, but I figured I'd describe my situation a bit here for posterity.

Up until now I've been paying 89.99 a month for borderline garbage 30/5 service in a building with a centralized unit. The one saving grace was the relatively consistent speeds (albeit stonge age ones). 

Today, I decided to add a few channel packages in order to watch some MLB playoff games. I was informed this would cost me an additional 49ish. Okay, I can deal with this during baseball/football season.

Then, I get an email:

Estimated Monthly Charges
These estimates are not your actual bills, which will vary based on activation date, changes you make after the order, duration of promotional discounts, usage, balance, adjustments, or installments.
  Services and Discounts Monthly Amount
New Double Play: FiOS Internet, FiOS TV $129.99
 
  • FiOS Custom TV
 
 
  • FiOS Internet 30/5
 
 
  • News and Info Channel Pack
 
 
  • Sports Plus Channel Pack
 
 
  • Sports Channel Pack
 
Existing (Rent): HD Set Top Box $11.99
  Estimated Monthly Subtotal $141.98
  Taxes, Fees and Other Verizon Charges (see detail) $5.50
  Regional Sports Network Fee $4.99
  Estimated Monthly Charges $152.47
 
 

What to Expect on Your 11/09/15 Bill
Your first bill with these services will vary due to partial month charges, one-time charges and duration of promotional discounts.
     
11/09/15 Estimated Monthly Subtotal $141.98
  Change in Service and Partial Month  
  Services Added (see detail) $58.00
  Change in Service and Partial Month Subtotal $58.00
 
 
  One-Time Charges Subtotal $0.00
  Estimated Bill Subtotal $199.98
  Taxes, Fees and Other Verizon Charges (see detail) $8.64
  Regional Sports Network Fee $9.81
  Estimated Bill $218.43

Yeah, no.

Just no. 

I have positively no qualms with cancelling my service and telling as many people as will listen to never ever use this service.

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ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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