Billing problem on 1st and 2nd bill
Enthusiast - Level 2

Hopefully someone from Verizon reads this i got my 2n bill and noticed i didnt get the 24 month Quantumm discount.

Order of events

Ordered Fios (inter was 50/50)  Before install date I asked to upgrade to 75/75 and that would only add $10 to montly bill.  Service rep said yes and it wouldnt be a problem no problem

Got and email with incorrect total.  Called back and the service rep made adjustments.  She would send it to billing division and sent me a email stating I would still get my Quantum discount.

Paid first bill.  There was a lot on there as far a partial.

Looked at 2nd bill and no discount called and was told because i change it i couldnt have the discount.  (which is opposite of what i was told.  Said there was nothing in notes about it I still have the email the rep sent)

Asked to speak to superviser and said i would be on hold for up to 1/2 hour i was on getting ready to leave for work so couldnt hold on for that long i told them i would call back.  

Why would i get penalized for upgrading?  Not even 60 days and im having issues

1 Reply
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