Prior to a trip to Cuba in early November I called Verizon and asked about mobile service there. I was sold a one month $100 international plan. When I arrived in Cuba on Nov 4, I recieved a text message telling me there was no international service there and telling me per-use charges. I made no calls, sent no texts, and used no data while I was there. I've tried on two occasions to resolve the $100 dollar charge. An operator told me a $100 credit had been made to my account. It wasn't and the charge remains. How can I get this charge removed?
Hello, being on top of your account is vital, especially if you are managing your international service. Verizon is here to help.
For more information on our international plans/features, check out our global page: https://www.verizon.com/plans/international/international-travel/.
We sent you a Private Message, please review at your earliest convenience. .
~Gilbert
Start a new topic or ask questions in the open forum.
