In early January got email settop boxes needed updating , and there would be no additional expense or charges!
bill went up right away . Have talked to 6 agents each one has lied or not followed through on what they promise !!
how do I get this fixed
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.