I have had to call every month for seven months now to resolve an ongoing billing issue. I was enrolled in a plan that I didn't want and didn't sign up for. I deleted some of my options to lower my home phone bill but instead, the bill increased by 30.00 per month. Every month I call, some one says, sorry, we will correct it. Next month, same thing. I spend 30-40 minutes every month to be told to deduct the overcharge from my bill. Customer service people are nice but have no clue how to fix the problem. Worst billing ever, got worse after the strike. I hate Verizon and when I have time, will switch to another carrier.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.