Billing
chrisf2
Newbie

I had my service suspended for vacation from Jan to May   without my permission

fios started my service back in March.  when questioned about early start , 

fios stated I requested it.   I did not ,  They have to written communications from me ,  just stated Someone logged onto my ac count and asked for it.  I did not , I go to Florida every winter.  I had switched to Fios because Optimum cable had no vacation suspend

After many attempts I paid unfair bill.  I AM going to switch back to Optimum cable

This company has terrible billing and customer support   

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Re: Billing
jonjones1
Legend

https://www.verizon.com/support/residential/account/manage-service/vacation-service

Maybe you should look look at the particulars of service suspension.

there may be an answer for the early turn back on.

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Re: Billing
LawrenceC
Moderator Emeritus

Hi chrisf2,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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