Is anyone else having problems with billing like I am? I had originally called back in Nov. 2016 to merely change my phone number and to make it a private listing. I was offered what I thought was a great bundle plan of landline phone and DSL for even less than what I was currently paying. Though, this was a special offer only good for next 12 months. However, when I got the bill, it was over double of what I was quoted. I had paid it thinking that it will all work out in the next month's billing. So, when next month's bill came, it was again double of what I was quoted. I called billing and they said that there was no way I could have been offered that deal. So, they worked up another price for me that was $10 more and offered no refund for what I paid the previous month. However, this revised price never happened either. I called a 3rd time talking to someone else and he worked up a different price which was close to the previous and assured me that this will be my payments for the next 12 months. In fact, I insisted on waiting on the phone until I saw my bill amount changed (on-line) to the amount he quoted. As soon as it came through, I scheduled my payment. Now, I just took a look at my bill for the new month, and my bill is about 53% higher than what was quoted. Plus there is a $30 balance due carried over from last month. I don't know what is going on!!! The problem is that each Verizon rep that I have talked to, never sent me any kind of acknowledgement. I only had their word and I took notes. I have been with Verizon all my life.. I am 65. I've never seen such chaos and poor customer service. What has happened to Verizon??? I am done calling them. My next call is PUC. I guess it's time to switch suppliers.
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