Billing
DAG5
Newbie

I was charged an additional $35 for a Dev Pymt Upgrade Fee and my plan changed without my knowledge.  What does that mean?

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Re: Billing
vzw_customer_support
Customer Service Rep

Hi! Thank you so much for reaching out to us. It will be my pleasure to assist you today, in order to proceed and verify your bill details I will send you a private note.

>Karen

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Re: Billing
vzw_customer_support
Customer Service Rep

Hello, thank you so much for reaching out to us. It will be my pleasure to assist you today and review your  bill. Would you be so kind to provide me access to your account? To do so, please read the following information and click on the link below.

 

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

>Karen

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