Billing
nikhilpatil
Enthusiast - Level 1

I created a order for verizon esim postpaid +play plan  by mistake on 13th of Oct and on the same day asked the customer service to  cancel my order which they did but on 17th Oct I went back Verizon customer support chat to ask whether my order was cancelled or not and at that point that support agent asked me that wether i want to cancel my account for this i told him to cancel my account which he did instantly but i asked him about charges bcz i didn't used the service at all and he promised me that i wont be charged a single penny as I had used the service.

But On 17th Oct I got message stating :

Bill summary
Total amount due:  $150.31
Due by: 11/05/2023
So, I went back to customer support to have a chat and they told me that this is not the final bill it

will be generated late and adjustments will be made and I will not  be charged a single penny.

He promised me this  and told that i come under 30 day guarantee so I wont be charged.

But on 21 Oct  I again recived a bill stating bill summary as :

Bill summary
Balance past due:
$145.31

Current charges:
-$26.43

Total due immediately:
$118.88

I tried to chat with customer support for this they told me that they cant access my account as it is disconnected but

asked me to call. But I am out of USA for few months so i cant call thim as ISD is very high.

What to do now as I cant reach them via chat also!
Please help me

1 Solution
nikhilpatil
Enthusiast - Level 1

The problem was solved after I had talked with verizon customer service and I didn't  have to pay any bill as they settled it for me.

One tip: Verizon customer support live chat is available for there customers only but suppose you want to talk with them after disconnecting  you line simply go to verizon+play postpaid and try as new customer and when you reach to Zip Code enter any zip code of USA and then down below you can see live chat with an agent option.

 

Another thing if you are interested  in my story then read it down below or else you can just go down to solution:

On 13th oct  I placed a verizon +play postpaid esim order by mistake but on that day only i got and had chat with customer support to cancel the order. At that time i activated my esim bcz customer support needed to verify me via sms but while cancelling order they didn't  tell me that i also had to tell them to cancel my account I knew about this later (Later covered in story). They put up the ticket to cancel the order. And turned off my phone line as they would charge me for every sms I recive Internationally as I was out of USA.

The very next day on 14th Oct I went back to there customer support for knowing whether the order was cancelled or not . They told me that my order was canceled  I was happy that I didnt created any chaos.But this time also they didnt tell me that i had to cancel or close my account.

But on 17th Oct God knows what happened I went back to there chat to  confirm whether my order was cancelled or not . The customer service agent told me that order was successfully  canceled  on same day . I was happy again but then he told me that can he close my account .? I said what no one before you asked this ?I said please cancel my account order everything.

He canceled  it but I knew something big was coming so I asked him about the charges i had to pay  .

He said wait for final bill as it will include all the charges but i requested him to see . Then he told me that it might be near about $100 bill.

I was shocked as I placed order by mistake and also had told to cancel them on same day and also turned off the line just after few minutes of activating it. I told him about this pleaded him and requested him.

He told me that he will ask his supervisor . Then magically his supervisor  told him to not to charge me and told me to take screenshot of the chat(By the way this was very very important thing i did you would know about this in later part) which i took and left the chat thinking that i didnt have to pay any bill.

But then later that day I recive a bill stating about $150 as bill I thought i was promised that i would not be charged but i was charged. So i went back to the customer support they told me this time that this is not the final bill.
And final bill will be generated within 3-4 weeks and adjustments will be made.

But then on 21nd Oct i receive  a final bill from verizon of about $118.88 and about $36. something  adjustment  were made. I was shocked and very sad and was crying. So I went back to customer support but this time they told me that my account has been disconnected and I would need to call them but as I was out of USA ISD was very big so i thought what to do now.? and left the chat.(By the way this person with whom i was chatting now didnt know much about anything in verizon thats why he told me to contact by call so that he can avoid me).

 

Then on 23rd Oct i went back to customer support and asked them about this they told me that this is the bill and all charges are valid and i would need to pay this but i told them back that i was promised that i would not be charged then why i am been charged . They offered me $50 credit in the beginning which i thought i would take but i rejected as i knew that other $68.88 i cant pay as i didnt used there service so  I told them again and again even there supervisor came to chat and told me that $50 is the highest credit they can give me . For sometime I thought I would take but later on remember  the screenshot i took it was very important thing to do. I sent them the screenshot and told them with date and time of chat that i was promised  that i would not be charged but still they hesitated . 
So with all my force i told them that i didnt use the service at all i used it just for few minutes that also for verification which your customer service needed .

SO they told me that they will check about usage and comeback to me .

And after 10-15 minutes they came back and told me that i would get $100 credit for this and i would have to pay about $18.88 but i was still hesitant  and told them back but this time they told that this is the highest .

SO with all my heart i accepted the offer and told them that i understand them as well.

But here comes the big surprise  after few minutes the customer support agent told me that $118.88 credit was given after discussing with all supervisors  and it meant that now i didnt have to pay anything. They told me that  my kind and calm nature had impressed them so they added   $18.88 credit with $100 . Due to my calm and kind nature i got what i deserved  and I was happy and checked back my account and now it says my bill has been paid i dont have any due to pay.

Moral of the story:

Be calm and kind with others but fight for what is yours till you dont get it.

If i would have settled for $50 credit then i would have to pay $68.88 but i knew that i didnt use there service even for 15 minutes then why should i pay and i fought for it calmly and kindly and won the fight

This is the way life is you have to fight for what you want.!

Thanks

 

Solution:
Talk with there customer service agent and they will always help you but you have to force them to go beyond there limits.!

View solution in original post

4 Replies
vzw_customer_support
Customer Service Rep

Hello, nikhilpatil, thanks for reaching out in reference to your billing concern. So we can best assist, we will be reaching out via Private Note.

-Lauren

0 Likes
nikhilpatil
Enthusiast - Level 1

The problem was solved after I had talked with verizon customer service and I didn't  have to pay any bill as they settled it for me.

One tip: Verizon customer support live chat is available for there customers only but suppose you want to talk with them after disconnecting  you line simply go to verizon+play postpaid and try as new customer and when you reach to Zip Code enter any zip code of USA and then down below you can see live chat with an agent option.

 

Another thing if you are interested  in my story then read it down below or else you can just go down to solution:

On 13th oct  I placed a verizon +play postpaid esim order by mistake but on that day only i got and had chat with customer support to cancel the order. At that time i activated my esim bcz customer support needed to verify me via sms but while cancelling order they didn't  tell me that i also had to tell them to cancel my account I knew about this later (Later covered in story). They put up the ticket to cancel the order. And turned off my phone line as they would charge me for every sms I recive Internationally as I was out of USA.

The very next day on 14th Oct I went back to there customer support for knowing whether the order was cancelled or not . They told me that my order was canceled  I was happy that I didnt created any chaos.But this time also they didnt tell me that i had to cancel or close my account.

But on 17th Oct God knows what happened I went back to there chat to  confirm whether my order was cancelled or not . The customer service agent told me that order was successfully  canceled  on same day . I was happy again but then he told me that can he close my account .? I said what no one before you asked this ?I said please cancel my account order everything.

He canceled  it but I knew something big was coming so I asked him about the charges i had to pay  .

He said wait for final bill as it will include all the charges but i requested him to see . Then he told me that it might be near about $100 bill.

I was shocked as I placed order by mistake and also had told to cancel them on same day and also turned off the line just after few minutes of activating it. I told him about this pleaded him and requested him.

He told me that he will ask his supervisor . Then magically his supervisor  told him to not to charge me and told me to take screenshot of the chat(By the way this was very very important thing i did you would know about this in later part) which i took and left the chat thinking that i didnt have to pay any bill.

But then later that day I recive a bill stating about $150 as bill I thought i was promised that i would not be charged but i was charged. So i went back to the customer support they told me this time that this is not the final bill.
And final bill will be generated within 3-4 weeks and adjustments will be made.

But then on 21nd Oct i receive  a final bill from verizon of about $118.88 and about $36. something  adjustment  were made. I was shocked and very sad and was crying. So I went back to customer support but this time they told me that my account has been disconnected and I would need to call them but as I was out of USA ISD was very big so i thought what to do now.? and left the chat.(By the way this person with whom i was chatting now didnt know much about anything in verizon thats why he told me to contact by call so that he can avoid me).

 

Then on 23rd Oct i went back to customer support and asked them about this they told me that this is the bill and all charges are valid and i would need to pay this but i told them back that i was promised that i would not be charged then why i am been charged . They offered me $50 credit in the beginning which i thought i would take but i rejected as i knew that other $68.88 i cant pay as i didnt used there service so  I told them again and again even there supervisor came to chat and told me that $50 is the highest credit they can give me . For sometime I thought I would take but later on remember  the screenshot i took it was very important thing to do. I sent them the screenshot and told them with date and time of chat that i was promised  that i would not be charged but still they hesitated . 
So with all my force i told them that i didnt use the service at all i used it just for few minutes that also for verification which your customer service needed .

SO they told me that they will check about usage and comeback to me .

And after 10-15 minutes they came back and told me that i would get $100 credit for this and i would have to pay about $18.88 but i was still hesitant  and told them back but this time they told that this is the highest .

SO with all my heart i accepted the offer and told them that i understand them as well.

But here comes the big surprise  after few minutes the customer support agent told me that $118.88 credit was given after discussing with all supervisors  and it meant that now i didnt have to pay anything. They told me that  my kind and calm nature had impressed them so they added   $18.88 credit with $100 . Due to my calm and kind nature i got what i deserved  and I was happy and checked back my account and now it says my bill has been paid i dont have any due to pay.

Moral of the story:

Be calm and kind with others but fight for what is yours till you dont get it.

If i would have settled for $50 credit then i would have to pay $68.88 but i knew that i didnt use there service even for 15 minutes then why should i pay and i fought for it calmly and kindly and won the fight

This is the way life is you have to fight for what you want.!

Thanks

 

Solution:
Talk with there customer service agent and they will always help you but you have to force them to go beyond there limits.!

Mmann76
Enthusiast - Level 1

Took a trip 10/2-10/13, 2023. Billed $100 a month for international travel every month for 3 months now. Called last month, spent almost an hour with some guy who was incapable and untrained. Assured it would be off the next with refund. Just got billed full $100 again. Also found a charge for a device I don’t have. When you look under “my devices” it’s not there. But it’s on the final bill. This should be easy. My call log shows no calls after 1030. They’re international. The erroneous device shows zero usage. This guy assured me that the bill would be corrected and refunded. I asked him to send an email and or a text, but he never did. I just didn’t feel like spending another hour. I did a Verizon customer for over 20 years. I generally tell people they are the smartest, best service around. This is just inexcusable situation.

vzw_customer_support
Customer Service Rep

We're sorry to read about the situation with your billing and we're here to help. We'll be sending a private note. ~Peter

0 Likes