I am at wits end now. I have now reached out to Verizon 3 different times to correct billing errors. Everyone I speak with is sympathetic and assures me they will correct it. To date not only have the issue NOT been corrected, it has progressively gotten worse.
Every tech I have spoken with is friendly and I truly believe they want to help and fix the problem. I just do not see them knowledgeable in actually doing this. To me this is a lack of training on the part of Verizon I was on the line for 2 hours and I overheard the tech speaking with someone in the backround explaining the circumstances and coaching her on the fix. The women that i was speaking with stated" This will take me some time to correct" I will call you back when it is complete, I leave in 3 hours and should have it corrected by than. Really 5 hours to correct a billing error ? That makes no sense to me for someone to spend 5 hours to correct an error. This tells me Verizon is lacking with trained personnel, even though they state they are all expert techs with hours of training.
At this point I have no confidence that this can be solved , but I will try one more time. If not successful, than I feel I must contact the State's Attorney General to make a complaint regarding Verizon. I have all the documentation from the transcripts stating that they are in error,
It's a shame, Their tower is the only one that providers signal at my home, so I really do not have a choice, but I am also locked in due to my "Free Phones" which in itself is another story.
We value your time and we are here to help, and although it seems like we went through a long path in order to correct your billing issue, the situation has been resolved. We are here for you, and always to try our best to provide you with the correct resolution.
We also want to thank you for giving us the chance to assist you. Feel free to let us know if you have any other questions or concerns that we can help with. We are here for you. ~Geo
Are you kidding me, this is what I mean, you saw the credit and assume it's correct, not only is the credit wrong, I now have a estimated invoice almost 800 dollars next moth. This is absurd to say the least. I am busy assembling all the fees and invoice amounts that are incorrect, I would be due a credit of over a 1000.00 to make it correct. If this did not waste so much of my time and cost me so much it would make a great comedy skit "Verizon and the ship of fools "
Hi Bilgepump 9, I'm sorry to hear you are still seeking a resolution on your billing concern. It looks like through this channel we have yet to gain account access to investigate and we'd like to help. To protect your information we'll be meeting you back in Private note.
-Melissa
I paid over 804. $ in 3 months for a supposed to be a free phone! I was told that there would be a hold on my debit card until this mattter is resolved! H !! Now I can’t get my kids there Christmas gifts!!
Hey there, Chadclay33, we want to help ensure that you receive the promotion you deserve. So we can best assist, we will be reaching out via Private Message.
-Lauren
Do any of these issues get resolved? My guess is Verizon is just using delay tatics
I am having this same issue. The store manager and all support people tell me one thing about my bill but I am getting charged much more. And no one ever fixes it. I too am at wits end and teady to cancel somehow since they are not sticking to the agreement.
Hello, Stophyre. Help is here as you definitely deserve some answers. Please share more details. What is showing incorrect with your billing?
-Natasha
I went through a horrendous problem with Verizon and my Dad's account after he died. It took them almost a year to understand that my dad was dead and therefore not making calls. Now, they are not able to find almost 2,000.000 that I have paid them. I have talked to very nice, non English speakers who assure me they have fixed the issue, only to find they haven't. I have the cancelled checks but can never find someone who knows what they are doing. Nice staff but ineffective in problem solving.
Hi Annechd, first and most importantly, my deepest condolences on the loss to you and your family of your Dad. Trying to sort out billing is not something that should be part of the grieving process. I want to do what I can to help. To gather more information I will be sending a Direct Message.
-Melissa
I am also at my wits end. I keep telling the same story about being charged for an add on I canceled, and everyone is sympathetic and completely inept. Disgusted with Verizon. They make phone appointments with me that they don't keep.
We're sorry to read about the issue with your billing and we're here to help. We'll be sending a private message. ~Peter
Verizon has sent me to collections. Ordered a new line/phone. Asked to have a random number assigned so we could move data and port number. While porting we had support on the line. Somehow they ended up closing the account for the new phone number and left a balance. Account was enrolled in paperless billing, so I never got an invoice. Account was enrolled in auto pay tied to checking account, they did not debit my account. First notification get that there is an issue is a collection notice. Spent 2 hours on multiple phone calls to try to unwind this issue, but I am being told to pay the bill and then do the work to repair my credit history. They messed up and I have to fix it? Any advice on who to contact to get it resolved? I am a current customer, they know how to reach me, but instead they decide to go the route of damaging my credit score. Thanks Verizion
We'd love to take a closer look at your account, and help resolve your billing concerns. The last thing we want is for you to receive two separate bills for what should be one single account. To best assist, we'll be sending a Private Message.
~Izzy
I have had issues with Verizon billing as well! I am a military member that has been in Germany for the past 3 years. We had our lines frozen while in Germany but, set up for the monthly phone charges to be paid so our phones would be paid off when we returned. Upon getting back to the states, we get a different story with every phone call. Verizon continued to take our money but now say we didn’t pay on any phone and the “primary” line was canceled which is impossible. If the primary line had been canceled, we would have never been able to pay on that account. One report is one phone got paid off, the second is we owe $2,000 for the iPhone 12s that we have. Nobody will help with any solution except keep upping the price we owe. If there was any mistake, Verizon and their employees made it. We offered to turn the phones in to zero the balance and just start new and got laughed at. We have had service with Verizon for the past 10 years.It is a shame that ANY service member has to go through this extra aggravation on top of being displaced during service to our country. Any Verizon representative that is willing to help can reach us @ *****
Hello Lawwell. Thank your for your service and sacrifice defending to our country! Billing can at times be confusing and we are here to address these concerns as you returned from your overseas deployment. Please reply to the following private message and we will get into your details promptly with your help.
-Deb
I am in a similar position as we speak and I read in an article about how it was resolved and it seems that filling an FCC complaint would help! I subscribed to Verizon in mid July, I have purchased two phones and returned one within the week with Tracking number to confirm received. The first month due to cancellation of the number associated with the phone I received a credit and the next month I was charged an unpaid balance with extra fees for the returned phone that increased my monthly by $540. The chat group after 3 trial the last one assured me it would be resolved in [phone number removed per the Verizon Terms of Service] days since August 24th and yet to get the result. What happened to Customer Service? I understand the reps are 3rd parties but there’s something wrong and unusual happening in our nation and it shall be raised in upper management to stakeholders.
We are sorry to read that you had this negative experience, and we are here to help. Were you able to get an update from the request previously submitted? Do you have the tracking for the return you made?
~Freddy
We are also dealing with the same issue for my business account. Each billing cycle, we are asked to pay hundreds of dollars. The last month’s bill added up to $630, six times more than the original plan I had signed up for. After spending hours with the customer service agent, nothing has been solved. Extremely disappointed with the billing error followed by its customer service follows ups.
Understanding your bill charges is crucial, and we'd like to assist. However, our department has access to consumer accounts only. For your peace of mind, you can contact our Business Accounts Team of experts. Please tap on the link below with contact information:
https://www.verizon.com/business/support/contact-us/
~Maria
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