Hey, I have the iPhone 12 Pro Max free from Verizon as long as I’m with them as a new account. My bill is due June 5th . The autopay date is May 30th, the 30th of every month. I paid my bill before the 30th on May 22nd. Verizon never actually charged me and I ended up having to use the funds and the next day or so, Verizon said they couldn’t process the payment because I used the funds. I was fine with that, I was going to just pay it later. But then on the autopay date, May 30th, Verizon texted me and said “thank you for your payment”….theres ZERO funds in my bank account, no pending ones, I’m not in the negatives, nothing. So how did Verizon get the money?…..I spoke to a representative and I asked several times where Verizon got the money from, but they just kept telling me that I’ll be okay and that I have nothing to pay on June 5th. What do I make of this? It’s Sunday right now. I’m just worried.
If the payment you made on May 22 went through, your bank account will have a record of the transaction. If nothing has posted as of now, then your manual payment didn't work for whatever reason. As for the short code text thanking you for the autopay, I'm starting to wonder if that isn't just a automated thing working more like a reminder and not a true confirmation. Because I've read of billing issues from other people saying they got that message but if something went wrong with the transaction, they'll later get a message saying the autopay failed. I always look for the second short code message which arrives a day after my autopay date, confirming that it went through (I also get an email saying the same when all goes well).
In any case, if you know for sure your autopay on May 30 didn't work due to insufficient funds and the earlier payment from May 22 never posted, then you still owe Verizon for your monthly bill. You can pay your bill in person at a corporate store if all else fails (i.e. using My Verizon, dialing #PMT don't work).
I would also keep an eye out in case your autopay gets cancelled due to the billing issues as I've heard this can happen if problems have occurred with processing your autopay in the past.
Happy Monday! Being on top of your account is crucial, especially if you are managing your payments. Verizon is here to help.
You can always manage your billing through your My Verizon: https://www.verizon.com/support/knowledge-base-301813/.
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~Gilbert
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