Sooooooo frustrating. Was charged for a device when it’s a free upgrade. Autopay is set up so Verizon takes over $800 out of my account. Been trying to resolve for over 3 weeks. EVERY rep says a ticket is in and I should receive a refund. Store manager figured out the issue but Verizon rep says they cannot reverse the charge. Hopefully my bank can help. I finally filed a dispute. The upgrade was supposed to be “free”.
Hello, Chisleyk. My apologies to hear of this experience as we always want to ensure the billing is set up properly and any wrongs are set right. Help is here. I know it has been a few days since you posted this. Were you able to get it resolved? Please let us know as we can check the status of the ticket for resolution.
-Natasha
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