I called Verizon in October 2024 due to a high bill. After speaking with a customer service rep she was able to get my bill down to $159 monthly. I just received an email stating that since I changed my PLAN my bill was going up $50 monthly. I feel after being a customer for over 10 years that I was lied to and not given correct information. I called again today and was basically told since I changed my plan the bill was going up and there is nothing they can do. The representative didn't even apologize for the mistake their rep made. I am currently looking for a different phone company. POOR CUSTOMER SERVICE!!
We truly value your 10 years of loyalty and would never want to see you go, GG0219. We'd like to apologize for any incorrect information regarding your plan change. A Private Message has been sent to ensure you are on the best valued plan for your usage.
-Danielle
I've tried to log in with the web pages you have sent. Unfortunately I am not able to open any of them. Now another rep said you have plans starting at $27 per line. So I was lied to again? If you truly value my almost 15 years of being a customer then someone can pick up a phone and CALL ME. I'm sure you have my number
We can assist fully in this channel with any of your conerns. We will be reaching out in a private message to assist further.
-Toni
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