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After 22 years of relatively happy service with on 5 lines with Verizon I am leaving. All through my 23rd year I have had to call and be on the phone for 30 - 60 minutes to correct the over charge on my bill. Each time am assured that my bill will not go up again and then it does. I just spoke to a supervisor and he told me I have to pay the extra 60+ dollars and there is nothing he will do to help.
IDK what the extra charges are, but there were changes made to the autopay discount for those on old plans, and the loyalty discount was removed recently. I'd check your perks to see if something which was originally free had the promotional period end and therefore you are now having to pay for said perk - cancellations of perks can only be done by Account Owners.
We absolutely do not want anyone to be overcharged on their bill. Especially a 22-year customer. Thank you for continuing to work with us on this. We're sending you a private note to address all your concerns once and for all. -James
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