Black Friday Ring Doorbell unable to redeem

I'm a new FIOS customer who signed up over black friday and got my service installed last week.  I received the email saying I can get my Ring Video Doorbell 2 now, but as other users have mentioned, none of the links in the email work and despite what the email says, there is no way to redeem after you log in. 

How do I get my free black friday ring door bell?  

Re: Black Friday Ring Doorbell unable to redeem
Moderator Emeritus

Hi leglyse,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.