I’ve literally bought two data boosts that are applied to my account, I turned off safe mode and my phone is still crawling.
this is absurd. I accidentally bought two because activating it on the app is next to impossible. And then it does not automatically apply
what the heck am I supposed to do?
this is a complete waste of money.
Hi, I looked up the data boost thing and that seems really convoluted with how it works. Several plans aren't even eligible for it, so you might have to ask for a refund if your plan wasn't included. As for the speeds, I'm not sure if you necessarily get faster speeds just from buying a boost package; it looks more like you're simply buying more data for when you go over your data allotment to avoid being throttled at 2G speeds or whatever. It doesn't mean your normal usage (when not over allotment) is going to go faster.
Oh, no! We are stunned to see you in this service dilemma. We know the importance of having fast / reliable data speeds. Our goal is to offer the support you need.
For more info on our Data Boosts, check out our FAQs: https://www.verizon.com/support/data-boost-faqs/.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
I’m having the same issue. Internet was working normal on phone and was an acceptable speed. Receive text message I was out of data and entering safe mode. Immediately purchased data boast and internet speed remained painfully slow.
Hello, Vrzreview. Help is here as we know how important it is to have the best in speeds and service. Please tell us more. Where did you purchase the boosters from? Has there been any changes to your location?
-Natasha
Purchased a data boost from the Verizon app.
Thank you for the info. Is Safe Mode still showing as active in your My Verizon app or the website? Here's a link with more info on Data Boost: https://www.verizon.com/support/data-boost-faqs/
~Jesse
I purchased 3 boost and still getting throttled at .08mbps- this is completely useless speed where Internet is not functional.
i then spent 2 hours on service chat where the friendly technicians looked into my situation and asked me to reboot my devices. The situation is identical, no data and no boost after spending $45 to get another 3GB of “speed boost”.
it is unacceptable that the Verizon product offering which appears as a prompt when I ran out of data to remedy the issue provided a “solution” which simply was a $45 charge and I continue to have zero speed and near zero data even with 4 bars of 5G service that was working just fine hours before.
also, I have turned off “safety mode” twice as that feature throttled your speed intentionally once out of data. This is no longer something that applies to me as I paid for 3gb of “speed boost” yet still have no service to use.
Hello, DataBoostStill128KBPS. Thanks so much for this info. Ensuring you have the best in speeds is a must. Please tell us more. What is your zip code?
-Natasha
I have the exact same issue. I spent an hour on the phone with a live agent and my speed test was 0.08. I was told my case was being escalated to tier 2. After an hour of no response I started an online chat. I was actively on the chat for at least 6 hours and was transferred multiple times and disconnected multiple times and had to start over. I was not given a resolution, just told to purchase an unlimited plan.
We're sorry to read about the issue with your data boost. What troubleshooting have you done? ~Peter
I also was on the phone 2 hours with the friendly technician, and he was unable to solve problem. He did provide me another 4G data boost for free as a special onetime incentive; however, no change.
My phone says that it has data and I"m in either 5G or LTE mode. However so slow typically wont even open a website including google maps . No problem with texts or phone calls. Note that Data boosts USED to work (9 months ago)
Waiting for my month to roll over to see if I'm back to normal.
Adding on. The problem is that safety mode automatically goes on and brings you down to snail pace, regardless of data boost. i was not able to turn it off; however it finally reset and stayed there After the month was up.
I had the exact same issue. I feel like this is a ploy by Verizon to get people to switch to a different plan. I spent over an hour talking to 3 different agents. I asked "Sheila" if I could speak to a supervisor and was denied. I was given conflicting info and was told multiple times that the solution was to change my plan. I don't want a new plan. I want the data boost that I paid $15 for to give me another GB of higher speed data. I'm beyond frustrated.
Kjltigger333, we want to make sure you're getting the benefit you're paying for and we don't want you to feel forced to make a change to your plan. We're sending you a Private Message so we can take a closer look at what's going on.
~Jesse
Having exactly the same issue
We're sorry to hear that you accidentally purchased two Data Boosts and you're still having issues with slow data. We're sending you a Private Message so we can better help you.
~Jesse
Same. I just wasted $15 on a data boost so that my wife would have high-speed online access while she is traveling today only to find out that our extra gig of data is throttled by the safety mode, which even if I turn it off does not take effect until next month. Looking through the chat below, my guess that Verizon either links their FAQ pages which does nothing to solve the issue, or they will recommend a different data plan for more money.
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