Broken promise letter means nothing
I've been a Verizon Fios and wireless customer for over 6 years. I was offered a bundle back in February which included (4) free set top boxes for 2 years. They have been crediting me for the past 8 months and submitted what they called a "broken promise letter" I've just been told they will no longer be issuing a credit because there was a system error at the time of the offer and that I will be charged an early termination fee if I cancel because they claim I agreed to a two year contract. Since they are not honoring what I signed up for I have no obligation to that contract. Make sure you get everything in writing before you agree to their terms. I have Cablevision coming by this weekend to see what they can offer. I will not be paying early termination. Verizon fios does not honor their agreement
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Moderator Emeritus

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