Dear Verizon Customer Service,
I am writing to express my extreme frustration and disappointment with the recent experience I had with your company. On July 2nd, I placed an order for a new phone and was charged $108.50 immediately. However, moments later, I received notification that my order would be canceled due to identity verification issues. Despite being assured that I would be refunded, I have yet to see any reimbursement.
This entire ordeal has been a nightmare for me. I have worked hard for my money and to have it seemingly disappear without explanation is unacceptable. This has been the most terrifying and unpleasant customer experience I have ever had. I simply want the truth about the status of my refund and for my money to be returned to me promptly.
I urge you to investigate this matter thoroughly and expedite the refund process. Your prompt attention to this issue would be greatly appreciated.
Hello, Austrie26. My apologies to hear of your experience, and you definitely deserve a time frame on the status of your refund. Please tell us more. What is the order number and location code? Is this for a new or existing account?
-Natasha
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