My bill is over $700 and I have one device and one line . Unfortunately I ordered my phone online (galaxy s24 ultra ) and I paid taxes on it . I picked the unlimited plan and the phone was shipped. The device never arrived and was stuck in transit somewhere. After realizing the phone would never arrive I had contacted verizon to have a ticket submitted and to have my money refunded that I paid towards the device. Then I went and ordered the same phone but this time for pickup at a local store. Fast forward my phone bill is still charging me for that first device and the service. I am at the point where I can't afford the bill because it'd over $700 at this point and if I want to contact "support" i have to pay a certain amount to have service restored and now they are threatening collections . So to sum everything up . I'm paying for a phone and the service that I don't even have in my possession and which failed to arrive to my house. What should I do ? Should I pay the money and hope that they refund it
Hello. Thank you for reaching out to us on this platform. We'd like to help and find the best solution for your account and charges. To better assist, please tell us a little more. Was the first order place for the same mobile and account number? Was the same order placed online as well?
~Maria
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