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Re: CANT GET TO MY RESIDENTIAL ACCOUNT ONLINE
020
Newbie
‎11-19-2014 05:52 AM

Same here. Trying to pay my bill online but have the same message for over 2 weeks. Paperless billing too so I cant pay until this issue is resolved.

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Re: CANT GET TO MY RESIDENTIAL ACCOUNT ONLINE
hardcorerobot
Enthusiast - Level 3
‎01-09-2015 09:52 PM

please fix mine too. totally broken after moving service to a new address. of course, no issues with VZ autodrafting from my bank account... but actually SEE a bill? impossible...

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Re: CANT GET TO MY RESIDENTIAL ACCOUNT ONLINE
LawrenceC
Community Manager
Community Manager
‎01-10-2015 08:39 AM

Hi hardcorerobot,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Re: CANT GET TO MY RESIDENTIAL ACCOUNT ONLINE
LawrenceC
Community Manager
Community Manager
‎01-10-2015 08:40 AM

This thread has been locked in order to allow agents to deal with each individual’s issue. If you are having a similar problem, please start a new thread.

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